Communication occurs when your ideas get into the head of someone else and it is understood - not just when your message is sent,
not even just when it arrives at 'their end'. Useful communication occurs when their ideas also get into your head.
Many campaigns fail because they are communicating only with their existing supporters, and not with the audiences who can bring about
change. Others fail because campaigners are more concerned with getting 'coverage' - getting on tv or radio or in the press
- than they are in looking for signs of the effect of the campaign. Remember that your ears are as important as your mouth is.
'Communication is the act of sending information from the mind of one person to the mind of another'.
P R Smith, Chris Berry, Alan Pulford
Strategic Marketing Communications Kogan Page 1997
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